Cancellation and Refund Policy
This policy sets out the cancellation windows, refund conditions, amendment rules, no-show treatment and force majeure provisions that apply to travel services purchased on jtravelbuddy.com. It is provided before you contract, together with the tour programme and the total price, as required by Law of Ukraine No. 324/95-ВР 'On Tourism' and Law of Ukraine No. 1023-XII 'On Consumer Protection'.
Cancellation windows
- 30 days or more before departure — full refund of the tour price, less non-recoverable third-party fees disclosed at checkout.
- 29–15 days — 70% refund.
- 14–7 days — 50% refund.
- Fewer than 7 days, or after departure — no refund.
Cancellations must be sent in writing to contact@jtravelbuddy.com; the date of receipt applies.
Refunds
Approved refunds are paid within 14 calendar days to the original payment method. If we cancel a tour or make a material change to it, you may accept the change or receive a full refund of all sums paid.
Amendments
One free change of departure date or traveller name is allowed up to 15 days before departure, subject to availability and any price difference.
No-show
Failure to appear at the agreed point and time is treated as a cancellation made fewer than 7 days before departure; no refund is due.
Force majeure
If unavoidable extraordinary circumstances prevent performance, we offer an alternative date or a refund of recoverable amounts, less costs already incurred with suppliers.
Contract and financial protection
Where the service is a package, the licence and financial guarantee details, insurance cover and the full contract terms are stated in your booking confirmation.
Complaints
Send complaints to contact@jtravelbuddy.com or call +380 988 444 8918. We reply within 30 calendar days in line with Law of Ukraine No. 1023-XII 'On Consumer Protection'.