jtravelbuddy.com

Thank You

Your request has been submitted successfully. A confirmation has been sent to the email address you provided.

What happens next

  1. We review the details you submitted.
  2. A jtravelbuddy.com specialist contacts you at the phone number or email address you gave us, usually within one business day.
  3. We send the pre-contract information: the scope of the service, the total price including all taxes and fees, and the cancellation and refund terms.
  4. No payment obligation arises until you confirm the contract.

Your consumer rights

Before any contract is concluded you are entitled to clear information about the service, its total price, cancellation and refund conditions, and the complaint procedure, as required by Law of Ukraine No. 1023-XII 'On Consumer Protection'. For travel services, information on the tour programme, contract, insurance, cancellation and complaint/refund terms is provided under Law of Ukraine No. 324/95-VR 'On Tourism'.

We process your personal data to answer this request on the basis of your consent, in line with Law of Ukraine No. 2297-VI 'On Personal Data Protection'. You may withdraw that consent at any time by writing to us.

Complaints and questions

If anything about your request or a future order is unclear, or you wish to make a complaint, contact us at contact@jtravelbuddy.com or +380 988 444 8918. We register every complaint, confirm receipt, and reply within the period set by Law of Ukraine No. 1023-XII 'On Consumer Protection'.